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Our Help Center

Get to Know Us

Our customer support team can provide you the right advice on how to go about your translation, transcription or typing projects and coordinate with your projects in a seamless manner. Our high quality services help individuals, businesses and organizations with their professional needs across different language combinations.

  • How long does it take to transcribe 1 hour of audio?
    On average, it takes 7 hours. However, it depends on the clarity of the audio and the target language. We have a fast turnaround time and deliver transcripts much faster.
  • Where is your transcriptionist located?
    Our transcriptionists are located in United States of America, United Kingdom or their native country.
  • How do I send an audio or video file to you?
    It is very simple, you can chat with us or you can send an email to
  • How do you ensure the quality of transcription?
    We only hire native transcribers and so we are able to ensure 99% accuracy and best in class quality across our transcripts.
  • Do you use automated software to transcribe?
    No, we do not use any automated software to transcribe. We only work with 100% human transcribers with exceptional skills in transcription. Every file goes through a rigorous quality checking process before delivery.
  • Do you offer discounts for student?
    Yes, we do provide 30% discounts for students.
  • What file formats do you accept?
  • How can I convert my audio file into mp3?
    There are two ways to convert the audio file into mp3. Please refer to the below step to convert the file. Insert the audio CD into your computer's CD drive. Click on the arrow below the Rip tab on the Windows Media Player menu. Select the option to change the format to MP3. Click Rip and the file will be loaded as MP3 [source: Microsoft]. Open the Apple Music app. In the menu bar, choose Music > Preferences. Click the Files tab, and then click Import Settings. Click the menu next to Import Using, then choose the encoding format that you want to convert the song to. Click OK.
  • Are the transcribers or translators skilled enough to do the job?
    Our transcribers and translators go through an extensive screening process before we recruit them. Our transcribers and translators have more than 5 years of work experience in this field. We only recruit native transcribers and translators.
  • Do you offer discounts for large volumes?
    Yes, we do have discounted prices for large volume orders based on minutes.
  • What are your customer support hours?
    We support our customers 24/7.
  • What if I have a problem with the transcription, translation, typing, and content writing services?
    Submit any claim to our Sales team, within seven business days from the date when the file is delivered. You can also chat, or email us with details. Here is the email address:
  • What are your payment options?
    Credit Card
  • How do I pay for my orders?
    We accept payments by all major credit cards, if you have a different payment method contact our sales team for details on payments. Here is the email address For an instant, chat with us and get the payment link.
  • Can the money deposited in the balance be refunded?
    Once money have been deposited, they can't be refunded. But, you can use that money for your next order.

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